OpenLink Support staff should endeavor to solve most problems.
However, some problems are the domain of the user. OpenLink Support
staff is not responsible for extensive custom development. Users
must code their own applications or seek assistance from OpenLink's
Professional Services team. Likewise, OpenLink staff is not
responsible for user database and network administration.
- Acceptable: Can you help me write a JDBC connection URL to
connect my application to Informix?
- Questionable: Can you help me write a JAVA program?
- Acceptable: Can you help me establish an ODBC
connection to Oracle?
- Questionable: Can you help me tune Oracle?