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What to Do if Can Not Download?

Use the following guidelines to troubleshoot downloads problems%

  1. Re-attempt the download. OpenLink's servers occasionally fail due to temporary overload.
  2. Right-click product links and use "Save As" to download.
  3. Test with an alternative Web browser.
  4. Use an FTP client to download the software.
  5. Determine if evaluator firewalls prohibit downloads.
  6. Login as the user and test the download process in-house.
Finally, consultants must report persistent and/or reproducible downloads problems to the Tech Support Manager for immediate attention. Moreover, Consultants should email components to evaluators or provide alternative ftp access to components. Ask your Tech Support Manager for additional information.